1. Who we are
Samasto ("we", "us", or "our") is an online marketplace that connects buyers with local stores for groceries, daily essentials, and services. This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our website at samasto.com and our mobile applications (collectively, the "Platform").
2. Information we collect
2.1 Information you provide
- Account information: name, mobile number, email address, and password when you create an account.
- Delivery addresses: street address, city, state, PIN code, and any delivery instructions you add.
- Order information: items you purchase, delivery preferences, and payment method chosen.
- Communications: messages you send to us or to stores through the Platform.
2.2 Information collected automatically
- Device information: device type, operating system, browser type, and app version.
- Usage data: pages viewed, features used, search queries, and interaction patterns.
- Location data: approximate location based on your IP address, or precise location if you grant permission, to show nearby stores and enable delivery.
3. How we use your information
- Process and deliver your orders.
- Show you stores and products relevant to your location.
- Communicate order updates, delivery status, and customer support responses.
- Improve and personalise your experience on the Platform.
- Prevent fraud and ensure the security of the Platform.
- Comply with legal obligations.
4. Information sharing
We do not sell your personal information. We share it only in these cases:
- With stores: your name, delivery address, and order details are shared with the store fulfilling your order.
- With delivery partners: your name, phone number, and delivery address to complete the delivery.
- With payment processors: payment information is handled directly by our payment gateway partners. We do not store your card or bank details.
- For legal reasons: when required by law, regulation, or legal process.
5. Data security
We use industry-standard security measures including HTTPS encryption, secure password hashing, and access controls to protect your data. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
6. Data retention
We retain your personal information for as long as your account is active or as needed to provide services. Order history is retained for accounting and legal compliance. You can request deletion of your account by contacting us.
7. Your rights
You have the right to:
- Access the personal data we hold about you.
- Correct inaccurate or incomplete information.
- Request deletion of your account and associated data.
- Withdraw consent for location access at any time through your device settings.
8. Cookies
We use essential cookies and local storage to keep you signed in and remember your preferences. We do not use third-party advertising or tracking cookies.
9. Children's privacy
The Platform is not intended for children under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us so we can delete it.
10. Changes to this policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Continued use of the Platform after changes constitutes acceptance of the revised policy.
11. Contact us
If you have questions about this Privacy Policy or wish to exercise your rights, contact us at:
Email: [email protected]
Website: samasto.com